AMERICANAFEST Refund Policy | AmericanaMusic.org

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AMERICANAFEST Refund Policy

AMERICANAFEST Refund Policy: By sending or authorizing payment to the Americana Music Association, payer agrees to the following:

1. Payments are non-refundable for any reason including, but not limited to, failure to use pass due to illness, acts of God, travel-related problems and loss of employment. If before the event you are experiencing COVID-19 symptoms, tested positive or had a recent exposure, please do not attend the event and email us at info@americanamusic.org. In the event of a full cancellation, refunds will be made available.

2. If you cannot attend for any reason, Conference + Festival Passes and Festival Passes can be transferred to another individual or to next year's event by contacting the Americana Music Association office. The deadline for transfers is September 21, 2021. Unused passes that have not been transferred by September 21 have no value and cannot be credited to future years or events. 

3. Honors & Awards tickets are non-transferable and non-refundable, unless they meet the criteria listed in #4. Unused Honors & Awards tickets have no value and cannot be credited to future years or events.

4. If you transfer an AMERICANAFEST pass to another individual, the accompanying Honors & Awards tickets will be transferred to them as well. If you transfer a pass to next year's event, the accompanying Honors & Awards tickets will be refunded, minus fees.

5. Discounted prices are based on the date payment is received in the Americana office or online payment process. Discount codes cannot be used retroactively.

 

*Refund Policy Update - August 23, 2021

Due to the enactment of our Health & Safety Policy for AMERICANAFEST 2021, we will now accept refund requests through August 31, 2021 at 6:00pm CDT. Please email info@americanamusic.org for more information.